FAQ

1. Question: What materials are used to make your wooden puzzles?

Answer: Our wooden puzzles are made from FSC-certified eco-friendly wood sourced from sustainably managed forests. Each puzzle is finely crafted to ensure it is environmentally friendly, safe, and durable.

2. Question: What age group are your puzzles suitable for?

Answer: Our wooden puzzles are designed for puzzle enthusiasts of all ages. For adults, our puzzles offer a rich challenge and enjoyment; for children, we have specially designed lower-difficulty puzzles that help develop their logical thinking and motor skills.

3. Question: How should I care for and clean wooden puzzles?

Answer: Wooden puzzles should be kept away from prolonged exposure to moisture or extreme temperatures. To clean, you can gently wipe the surface with a dry or slightly damp soft cloth. Avoid using any chemical cleaners to maintain the puzzle’s color and texture.

4. Question: Can your puzzles be customized?

Answer: Yes, we offer customization services. You can choose the design, size, and difficulty level of the puzzle according to your needs. Our team will work closely with you to ensure the final product meets your expectations.

5. Question: Do your wooden puzzles comply with international safety standards?

Answer: Yes, our puzzles have passed several international certifications, including CE certification, ensuring they meet European safety, health, and environmental standards. We are committed to providing safe and reliable products to our customers.

6. Question: What should I do if a puzzle piece is missing or damaged?

Answer: If you find that a puzzle piece is missing or damaged during shipping, please contact our customer service team as soon as possible. We will provide you with replacement parts or other appropriate solutions to ensure you can complete your puzzle smoothly.