About Shipping

Logistics Policy for BRACEAU

Welcome to BRACEAU ! We are committed to providing you with the highest quality hand-woven bracelets and ensuring a smooth and efficient delivery process. Below, you will find detailed information regarding our logistics policy:

Order Processing Time

  • Order Placement and Production: As soon as your order is placed, we immediately arrange for the knitting and production of your custom hand-woven bracelets. This process is carried out by our skilled craftsmen to ensure the highest quality and uniqueness of each piece.
  • Shipping Timeline: Typically, orders are ready for shipment within 72 hours after the order is placed. We strive to meet this timeline to ensure your product reaches you as quickly as possible.

Shipping Methods and Delivery Times

  • Ocean Shipping: For those who choose ocean shipping, please allow approximately 20 days for your order to arrive. This option is cost-effective for larger orders and international deliveries.
  • Air Shipping: If you need your order sooner, we offer air shipping, which takes about 7 days. This is a faster option for those who need their hand-woven bracelets promptly.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment until it reaches your doorstep.

Shipping Costs

  • Shipping costs vary depending on the shipping method chosen and the destination of the package. The shipping cost will be calculated and displayed at checkout before you complete your purchase.

International Shipping

  • We proudly ship our hand-woven bracelets internationally. Please note that international shipping times may vary slightly due to customs and other regulatory processes. Any customs fees or import duties are the responsibility of the customer.

Address Changes and Order Modifications

  • If you need to change your shipping address or modify your order, please contact us within 24 hours of placing your order. Once the order is processed, we may not be able to accommodate changes.

Lost or Damaged Packages

  • In the unlikely event that your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Thank you for choosing  BRACEAU. We are dedicated to delivering your hand-woven bracelets with care and efficiency. If you have any questions or need further assistance, please do not hesitate to contact us at  BRACEAU.